Hotel & SPA Juffing

TAC Online Shop: FAQs – Frequently Asked Questions

 

How does online shopping work?
The following steps describe your purchase process

• Choose the desired items and enter the amount.
  To put the item in your shopping cart, click on the shopping cart symbol. You can now view the details of your shopping cart. Then, proceed to checkout.
• Enter address data.
  If this is your first order at the TAC Online Shop, please enter your email address and in the next step enter your address data and a personal password. You will then receive an email including further information and your password. In case you are already registered, please enter your email address and your password.
• Check order:
  An overview of your personal data and your shopping cart appears. Please check the information.
• Enter credit card information:
  The payment is made by credit card (VISA, Mastercard, American Express, Diners Club). Please enter your credit card information.
• Download Voucher:
  Please download and print your voucher here. You can also send it as a gift directly by email.
• After your order has been completed successfully, you will receive an order confirmation by email, including again the link to download your voucher

 

How does an order by email work?

• Send an email to e-mail address telling us which wellness vouchers you would like to order.
• You will receive the ordered vouchers within a few days by mail.
• The payment is made by cash on delivery. The Österreichische Post AG charges forwarding and shipping fees of € 6.60 for delivery to your home address.

Of course you can continue ordering your vouchers by telephone phone number.

How does payment for an online purchase work?

• Choose a credit card organization: VISA, Mastercard, American Express, Diners Club.
• Enter the 16-digit credit card number (without blanks). Due to security reasons the number is displayed encrypted.
• Enter the CVV number (= last three digits of the number displayed on the back of your credit card.)
• Enter the validity date.

 

How do I redeem my wellness voucher?

Simply bring your printed voucher to TAC and redeem your wellness voucher. Each voucher can be identified by a barcode and is registered in the system via a barcode scanner.

How secure is shopping at the TAC Online Shop?

How does the online booking work?

1. Registration / Entering your details

If this is your first purchase or booking in our online shop, please first enter your email address.

In the next step, you will be asked to enter your address details and create a personal password. You will then receive an email with all further information.

If you are already registered, simply log in using your email address and password.

 

2. Payment

Online bookings can conveniently be completed by credit card.

The following credit cards are accepted:

• VISA
• Mastercard

Please enter your credit card details directly during the booking process.

 

How does a reservation by email work?

You are very welcome to send your preferred appointment requests directly to info@juffing.at.

Please include the following information whenever possible:

• preferred treatment
• preferred date
• preferred time
• name of the guest
• room number (if already known)

We will gladly check availability and reserve the treatment personally for you.

 

Can I reserve without a credit card?

Yes. Hotel guests are welcome to send us preferred appointment times by email. We will book the treatments to your room number and payment can conveniently be settled upon checkout.

 

How can I redeem my voucher?

Our vouchers can be redeemed directly online.

Alternatively, simply bring your printed voucher with you during your next stay at the Juffing. Every voucher is stored in our system and can be identified via barcode.

 

When should I reserve my treatments?

We especially recommend booking treatments in advance for weekends, holidays and popular appointment times.

Last-minute appointments are of course possible depending on availability.

 

Are the classes of the “Reflect & Begin” programme included?

Yes. Our weekly programme with yoga, meditation, forest bathing, movement and relaxation is included for hotel guests.

Please note:
Participation in the classes is exclusively reserved for hotel guests.

 

Can I cancel treatments?

Yes. Please note the cancellation conditions stated in your reservation confirmation. Treatments can be cancelled free of charge up to 24 hours before the appointment.

 

How secure is the online shop?

The TAC Online Shop is SSL-certified and meets the highest current security standards for online bookings and payments.

 

What happens after my booking?

After completing your booking successfully, you will automatically receive a personal confirmation by email.

Should you have any questions or changes, we are always happy to assist you.